CHARSADDA, 9 December: A public secretariat has been established in Charsadda to redress the public complaints.

The public secretariat records the problems of citizens and tries to resolve them on the spot. Wali Muhammad, incharge of the public secretariat, told TNN that the secretariat has been established to resolve problems of those people who cannot afford to resolve their issues through official procedures.

Wali Muhammad said provincial ministers, district administration officers, district and tehsil councillors, nazims and officers of different government departments will be called to the public secretariat. He said the officials and public representatives will listen to the grievances of people and issue orders for resolution of these problems.

“People from Charsadda and other areas of the province face petty problems and they spend the whole day in government offices for resolution of these problems. The citizens often face problems at government offices and no one resolve their problem without taking bribe or reference. We have opened this office to resolve the problems of the citizens at their doorsteps,” Wali Muhammad told TNN.

He said the public secretariat has been established with an aim to resolve the problems of people at their doorsteps.